Your peace of mind is important to us. Happy customers become return customers and for
that reason we strive to make the experience of buying antiques online as enjoyable and
reassuring as possible. To that end we've developed our 'Safe Buy Guarantee'.
The guarantee comprises of three elements:
- A 14 day no-hassle return policy
- A Certificate of Authenticity
- A secure online shopping environment
Our 14 day no-hassle return policy
We only put merchandise in first class condition onto our website and we describe all
items in full detail. Even so, upon receipt of an item you might find that its not quite
all that you were hoping for and that's alright. We don't ask you to justify why you
want to return something, we simply ask that the item is returned to us in no more than
14 days from the date of receipt. As long as the item is in the same condition as when
it left us, we will refund the full cost of the item, no-hassles garunteed. If you
decide to return an item, we do ask that you notify us by email or telephone as soon as
possible and make sure to use a fully insured, signed for and tracked shipment method.
Its as simple as that.
Certificate of Authenticity
All items purchased through our website come with our invoice, certifying the
authenticity of the items. As members of LAPADA and CINOA, you have the reassurance that
we are part of two internationally recognized bodies with strict 'codes of practice' and
our invoices are accepted by all insurance companies.
Secure Online Shopping
We take your security seriously and make every effort to keep your personal information
safe. We use the latest secure SSL server technology to protect your sensitive
information. This means that you can be sure that no third party will be able to
intercept your details at any stage of the transaction process.
